Refund policy

30-Day Returns

We want you to love your Loot Lights order. If you're not happy with it, you can request a return within 30 days of delivery.

Eligibility

Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (your order number) is required.

How to start a return

Email us at tylerraydeming123777@yahoo.com with your order number and the reason for the return. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or wrong items

If your item arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund — no need to ship the item back unless we ask.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take additional time to post it. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.